Ordering from Zepto is fast and convenient. But sometimes, a few items may be missing from your order. If this has happened to you, don’t worry.
This article will guide you step-by-step on how to report missing items in Zepto, what kind of proof you should submit, and how to request a refund or solution quickly.
Why Items Go Missing in Zepto Orders:
Sometimes, due to packing errors, stock issues, or delivery problems, a few products may be left out of your final order. The most common reasons include:
- The item was out of stock at the last minute.
- The packer missed it by mistake.
- It was damaged during delivery and removed.
- The delivery partner failed to deliver it properly.
The good news is: Zepto allows you to report such issues and get help easily.
Steps to Report Missing Items in Zepto:
Follow these easy steps to raise a complaint in the app:
Step 1: Open Zepto App
Launch the Zepto app on your phone.
Tap on the “My Orders” section and open the recent order where the item was missing.
You’ll see a “Need Help?” option next to your order details. Tap on it.
Select the issue that matches your problem. In this case, choose “Item Missing from Order.”
What Proof Do You Need?
Zepto may ask for proof to process your request. Here’s what to keep ready:
1. Order Invoice
Download or screenshot your invoice. It lists everything you were charged for.
2. Photo of Delivered Items
Place all items together and take a clear photo. Make sure the background is visible.
3. Delivery Bag Photo (Optional)
If the delivery bag is tampered with or partially open, click a photo of that too.
These photos help Zepto confirm that an item was truly missing.
Where to Send Proof?
- If using the app chat, you can directly upload your images there.
- If contacting by email, send them to: support@zeptonow.com
How Long Does It Take?
Zepto usually takes 1 to 2 working days to review and resolve the issue. If your claim is verified:
- You may receive a refund.
- The item may be redelivered (in some cities).
- Zepto wallet credit may also be offered.
How to Return Zepto Order:
Sometimes, the issue may not just be missing items. What if you got the wrong product, an expired item, or something damaged?
Zepto does not offer full returns like some e-commerce sites, but here’s what you can do.
When Can You Request a Return?
You can request a return or refund if:
- You received the wrong item.
- The product is damaged or has leaked.
- It has expired or past best-before date.
You must act within 24 hours of delivery for most cases.
How to Return or Request a Refund:
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Open the Zepto app.
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Go to My Orders and tap on the affected order.
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Tap Need Help?
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Select the correct issue: "Wrong item," "Damaged," or "Expired."
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Upload photos of the product and packaging.
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Submit the complaint.
Zepto will usually respond via in-app chat or email.
Refund Method and Time:
Refunds are given through:
- Zepto Wallet (instant)
- UPI or Card (2–7 working days)
- Coupons, in some cases
Keep checking your app or bank for the update.
Pro Tips for Faster Resolution:
- Always take unboxing photos of large orders.
- Report issues on the same day of delivery.
- Be clear and polite in your message.
- Keep a copy of your invoice and payment details.
FAQs:
Q: Will I get a full refund if one item is missing?
A: Yes, Zepto usually refunds the full price of that item.Q: Can I request a replacement instead of a refund?
A: In most cases, Zepto gives a refund. Replacement is not guaranteed.Q: Is there a customer support number?
A: Zepto mostly uses in-app chat and email support. No public helpline is listed.Conclusion:
Missing items or wrong deliveries can happen with any app. What matters is how you respond. Zepto has made it easy to report problems and request help.
Just follow the steps above, submit clear proof, and wait for support. Most users receive refunds or responses within a day or two.
If your issue is still not resolved, email Zepto or leave a comment we’ll guide you.
