In this post, I’ll share my experience with Zepto support. I contacted them and quickly resolved my issue.
Here is the step-by-step guide: How to Contact Zepto Customer Care via app?
Step 1: Open the Zepto app.Log in with your phone number.
Step 2: Go to "My Orders."
Please tap on the Profile icon → Select My Orders.
Step 3: Tap on the Problematic Order
Choose the order you're having trouble with.
Step 4: Click on "Need help?"
At the bottom, tap Help. Do you need help?
Step 5: Submit Your Complaint
Choose your issue from the list, write a brief note (if needed), and hit submit.
Zepto usually responds within a few hours. Most issues are resolved in 24 to 48 hours.
Reasons to Raise a Valid Complaint?
You can raise a complaint if:
- Your order is delayed or not delivered.
- You received the wrong, missing, or damaged items.
- Your refund hasn’t arrived.
- You’re facing payment or app issues.
- The order shows delivered but wasn’t received.
- facing issue with Zepto free wallet cash.
Other Ways to Contact Zepto Support:
In-App Chat :
Available 24/7 through the Help section of your order.Email Support :
You can email them at support@zeptonow.com.
Pro tip: Be polite and explain your issue clearly for faster help.
Social Media :
Twitter/X: @ZeptoNow
Instagram: @zeptonow
FAQs About Zepto Complaints :
Q: How fast does Zepto reply to complaints?Usually within a few hours. Refund or delivery issues may take 1–3 days.
Q: Is there a Zepto customer care number?
Currently, Zepto doesn’t offer a phone number. Use the app, email, or social media instead.
Q: Can I raise a complaint without using the app?
Yes. You can email or message them directly on their official social handles.
Q: Can I contact the Zepto customer care toll-free number?
No, Zepto does not offer any toll-free number.
Conclusion:
It’s frustrating when your order goes wrong, but Zepto has systems in place to fix it on time.
Use the steps above to raise your complaint and get help without hassle.
Follow the steps mentioned above in this article to quickly raise complaints.
Let me know in the comments if this step-by-step guide helps you solve your problem or not.
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