Whether it's a wrong item or just a change of mind, here are simple steps to cancel the order on Zepto without any stress.
How to Cancel an Order on Zepto Before Delivery:
Option 1: Call the Delivery Partner:
This is one of the best ways to cancel your order before it gets delivered:
Step 2: Go to the “My Orders” section.
Step 3: Find and tap on your latest order.
Step 4: You will see the rider’s name and a call option.
Step 5: Tap Call and politely explain your situation.
Step 6: Request that the rider to cancel the order.
Tip: Be respectful while explaining your reason — delivery partners are more likely to help if you’re polite.
Option 2: Use In-App Chat or Help Section:
If calling is not an option, you can still cancel through Zepto’s customer support.
Steps to cancel using in-app help:
- Go to “My Orders.”
- Select the active order.
- Tap on “Need Help?”
- Choose a cancellation-related issue from the menu.
- Explain your reason and request cancellation.
Option 3: Email Support:
You can also email Zepto at:
support@zeptonow.com
Make sure to include your order ID, phone number, and the reason for cancellation. This method may take longer, but it’s useful if the app is not working.
How to Cancel Zepto Order After Delivery:
Unfortunately, once your order has been delivered, you cannot cancel it. But if there is a problem with the order, such as:- Wrong items delivered
- Damaged or missing items
- You were charged wrongly
You can raise a complaint using the “Help” section of the app or email Zepto support.
How to Report an Issue After Delivery:
- Open the Zepto app.
- Tap on “My Orders.”
- Select the delivered order.
- Tap on “Need Help?”
- Choose the issue (wrong item, missing item, refund, etc.)
FAQs About Zepto Order Cancellation:
Q1 Can I cancel my order after placing it?
A:Yes, but only before the rider picks it up. Once the order is out for delivery, you can no longer cancel it using the app.Q2 Will I get a refund after canceling?
A:Yes. If you cancel in time, Zepto will refund your amount. The refund usually comes within 24–48 hours, depending on your payment method. If you used Cash on Delivery, no money will be taken.Q3 Is there any cancellation fee?
A:No, Zepto does not charge for cancellations if you do it before the order is dispatched. But canceling too many times may lead to temporary restrictions on your account.Q4 How do I know if it's too late to cancel?
A:If the “Cancel” option is missing, it means the rider has already picked up the order. In this case, the only option is to contact support or talk directly to the delivery partner.
Pro Tips for Smooth Order Cancellations on Zepto:
- Always check your cart twice before placing an order.
- Use Cash on Delivery (COD) if you’re unsure and may cancel later.
- Act fast—once the rider is assigned, cancellation becomes harder.
- Save the customer support email or number for emergencies.
Conclusion:
Canceling a Zepto order is easy if you follow the correct steps and act quickly. Whether it's calling the rider, chatting with support, or sending an email, Zepto offers helpful ways to solve your issue.
Remember: You can only cancel before delivery. Once delivered, you can only raise a complaint for refund or correction.
If you're ever unsure, go to the “Help” section in the app—it’s always available. Still confused? Drop your question in the comments, and I’ll do my best to guide you!
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