Whether you want to cancel the order before or after the delivery, here in this blog post, I will provide you with easy steps to cancel the order in the Zepto app.
How to Cancel an Order on Zepto Before Delivery:
Don't panic; follow the given steps to cancel your order:
By Making a Phone Call to the Rider:
This is one of the best ways to cancel your order before it gets delivered:Step 1: Open the Zepto app.
Step 2: Go to the “My Orders” section.
Step 3: Find and tap on your latest order.
Step 4: You will see the rider’s name and a call option.
Step 5: Tap Call and politely explain your situation.
Step 6: Request that the rider to cancel the order.
Tip: Be respectful while explaining your reason — delivery partners are more likely to help if you’re polite.
Other Ways to Cancel the Order:
Contact Customer Support:
- Tap on “Need Help?” in the order details.
- Choose the issue and request cancellation, or explain the reason.
- In-App Chat (24/7 Support)
How to Cancel an Order on Zepto After Delivery:
Once the order is delivered, you can’t cancel it, but you can raise a complaint if:- You received the wrong items.
- Items are missing or damaged.
- You were charged incorrectly.
FAQs: Canceling Zepto Orders
Q: Can I cancel after placing the order?
Yes, but only before it's out for delivery.
Q: Will I get a refund after cancellation?
Yes, usually within 24–48 hours depending on your payment method. It's better to use the COD option when ordering.Q: Is there a cancellation charge?
No, if you cancel before dispatch. If canceled too late or multiple times, future restrictions may apply.
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